Refund policy

Returns & Refunds

At Grood Nutrition, your satisfaction is our priority. If you're not completely happy with your purchase, we've made returns as simple and transparent as possible.

Our 30-Day Money-Back Guarantee

We want you to feel the difference. If you've tried Daily Reds and it isn't right for you, contact us within 30 days of purchase for a refund — even if the product has been opened.

Because our supplements can't be restocked or resold once opened, we generally won't ask you to return the product. Our team will confirm the details when you get in touch.

How to Start a Return

Email hello@groodnutrition.com with your:

• Name
• Order number
• Reason for return

Our Customer Service team will guide you through the process and confirm the outcome.

Unopened Items

If you've changed your mind, unopened items in their original packaging can be returned within 30 days of purchase for a full refund.

Customers are responsible for return shipping costs and for ensuring products are returned safely.

Conditions

• Returns are only available for orders placed directly through groodnutrition.com.
• We cannot accept returns for products purchased from third-party retailers.
• Once an approved return is received (where applicable), refunds or replacements are processed within 3 business days.

Faulty or Damaged Products

If you receive a faulty or damaged product, contact us within 7 days of delivery with your:

• Name
• Order number
• Photo of the issue (if possible)

We'll arrange a replacement or refund at no cost to you. No return is required.

Missing Orders

If your order doesn't arrive as expected, contact us with your name and order number and we'll investigate and resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Gift cards
• Final sale or clearance items
• Products clearly marked as non-returnable at the time of purchase

This does not apply to Daily Reds, which is covered by our 30-Day Money-Back Guarantee.

Payment & Refunds

Refunds are issued to your original payment method.

Once approved, please allow 1–3 business days for the funds to appear in your account. Processing times may vary depending on your bank.

International Orders

Customers are responsible for ensuring products comply with the customs regulations of the destination country.

Grood Nutrition isn't liable for parcels rejected by customs.

If a parcel is returned to us, you may choose to:

1. Receive a refund for the product (excluding the original shipping cost), or
2. Pay for the order to be reshipped.

Returned to Sender

If your order is returned to us due to an incorrect address or a missed delivery, you'll be responsible for the cost of reshipping the order.